Narrative mediation is a conflict resolution strategy

Narrative mediation is a conflict resolution strategyNarrative Mediation – A Conflict Resolution Strategy 4 minutes Narrative mediation is an approach based on the strength of the spoken word. The purpose of this method is to use personal stories to help all parties involved in a conflict see the situation from a different perspective.

Narrative mediation is a method of conflict resolution based on the way people structure and describes the deviations or contradictions that surround them. It is important to note that personal language reflects how a person sees the world, which usually provides valuable clues about the true nature of the conflict.

Conflict resolution begins when you identify the cause of the problem. appear to be angry with someone for not cooperating with you, however, narrative mediation can help you discover that the other person is actually worried about how you ask him or her to cooperate. that if you can get people to share their point of view and then analyze how they talk about their conflict, this type of detail will be discovered.

Basic concepts of narrative mediation

To understand narrative mediation, you must first know some of the concepts involved in this method:

  • History of the conflict. How each person creates a story of conflict. It provides clues about elements and aspects that people find to be problematic and determines their positions.
  • Alternative story. An ideal situation that allows all parties to overcome the conflict. Again, all parties use personal language to express what they want and what they are willing to do in order to find a solution.
  • Meta Stories. Rules and values ​​are implicitly displayed in the conflict history and in the alternate history.

Narrative elements

The characteristics of the stories people tell about conflict are also important. the aspect of narrative mediation. These elements form the basis of the process of deconstructing real conflict. Typical elements are the following:

  • The sequence of actions. How the person usually describes the cause of the problem, the change that led to the conflict, the complicating factors, and what would make the solution possible.
  • Subject. The specific aspect of the conflict concerns.
  • Context. The physical and social environment in which the problem arises.
  • Characters. All participants in the conflict (one way or another).

A person’s story about a problem situation usually differs a lot from someone else. It can often seem that they are talking about two completely different issues.

Narrative mediation can be achieved using several different methods

Narrative mediation includes a variety of conflict resolution techniques. The ultimate goal is to build a shared story that all parties can agree on. This story should also represent everyone and lead to a single alternate story. To do this, intermediaries can use one or more of the following methods:

  • Dual listen. This means celebrating the person’s negative descriptions and making them positive. For example, a statement such as “I am worried about her selfishness” might be “I wish she was more generous.”
  • New wording. Here the mediator synthesizes as much as possible what each one says. It uses history as a basis and summarizes the root cause, changes, and complicating factors. This encourages each side to listen to each other through an intermediary.
  • Reconsideration. This involves taking note of the aggressive language used by the various parties and reusing it in a conciliatory manner. For example, if someone says, “He is a liar,” the mediator intervenes with a phrase such as “You may mean that you are experiencing some inconsistency in what he says.”
  • Externalization. The mediator helps the parties identify the most negative emotions that the other party evokes. If, for example, feelings of anger, the parties involved in the resolution of the conflict may become immersed in their experiences of anger and its manifestations.
  • Include other stories. It resembles a role-playing technique. The mediator asks interested parties to put themselves in the shoes of a neutral in order to view the conflict from a different perspective. For example, what does the police officer say about what you just told us?


All of these methods are aimed at parsing the history of each side. The goal is to make stories more open, flexible, and understandable for everyone involved. These methods tend to work well in an organizational context.

This may interest you. Read the article “Explore the Mind” To mediate, you need to listen, not speak

Mediators are those who promote mutual understanding between people. The key to successful mediation is listening, not speaking.

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