Mediation is about listening, not talking

Mediation is about listening, not talkingMediation is listening, not talking 4 minutes

Last updated: June 13, 2020

Mediators are those who promote mutual understanding between people. It can be a conflict between siblings over their share of an inheritance, between spouses in court over custody of their children, or between neighbors who hate each other. The mediators manage to gather people who cannot be in the same room for a handshake. Ana Criado Inchauspe, president of the Madrid Association of Mediators, says the key to successful mediation is listening, not speaking.

Specialists in to mediate say that the best agreement is one in which both parties believe that the other has agreed. Another key factor in reaching a good agreement is its durability. The mediator plays a supporting role in the film. The parties involved are the protagonists. The job of mediation is to ask the right questions. A good set of questions helps both parties to listen to each other and encourages them to articulate their real needs clearly.

Mediation also seems to be a key factor in the political arena. Political mediation uses the basic characteristics of a country. As a result, the role of the mediator is shown as a resource for negotiating. The mediator exists only to facilitate the settlement. Thus, he must refrain from interfering with various proposals or personal opinions regarding the current conflict.

No one can do everything, but we can do something.

As a mediator – understanding is achieved through identification

Mediation is largely about realizing that all the picture is much broader than its individual parts, as they were presented at the beginning of the negotiations. Each side usually brings its own “perfectly constructed” arguments. They carefully studied them with their allies, everything is very clear and beyond doubt. However, these arguments are usually based on emotion rather than what actually happened.

If the goal is for both parties to respect the agreement, they can both accept it. The mediator must follow them along the road until they reach the goal. There are specific questions that can be very effective. Ask, for example, about the future. “How would you like your relationship to look in five years time? What must happen for this to happen? ”

When both parties understand each other’s needs, we see the magic of understanding manifest. Suddenly they change, open their eyes and begin to apologize. This can work even in the most difficult situations. This strategy can also work in cases of violence. Mediation is not talking. It’s about listening to the needs of the other person.

Regulatory principles governing mediation: confidentiality, voluntary participation, open communication between both parties and the impartiality of the mediator involved. 3692753319 jsx-2566528898 c – main-600 mt – x-big pt – normal \ “> Conflicting positions are largely related to emotions

Emotions are the cause of about 90% of all conflicts, for example, the fear that if you give once, then you will have to give every time, or the fear of vulnerability due to the fact that you have expressed your real needs. Lack of communication causes the remaining 10% of conflicts This applies to all kinds of confrontations and negotiations. Whether it is a divorce or a business conflict. Besides, the most difficult conflicts usually occur with the people you love the most. Family, friends, spouses and people we trust. This is due to the fact that the emotions involved tend to intensify and the conflict lasts a long time.

Conflict is a natural human tendency. We are constantly involved in various conflicts. Not only with other people, but also with ourselves … We are social creatures and constantly interact with others. As a result of this constant interaction, we find that we have opposing interests and conflicts arise. In fact, it is not so much a matter of actual interests as of the fact that the parties concerned take this point of view. In fact, agreements that people reach, often mediating simple cooperation, are for mutual benefit. –Main-600 mt – x-big pt – normal \ “> If communication is a problem

As we mentioned earlier, this one of the reasons for poor communication conflict. Communication is the basis between two or more people. This can cause conflicts or resolve them, depending on the strategies of the participants. In this sense, the role of the mediator is also to monitor the communication channels. They should make sure that they remained open and positive, with the ultimate goal of reaching an agreement that is largely satisfactory to both parties.

Opposing positions arise when we build them based on what we feel, not what actually happened

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